FAQs

Strange & Twisted Apparel – FAQs

Shipping & Delivery

Q: Do you ship outside the UK?
A: Yes. We currently ship to the United Kingdom, the United States, and Australia.
Q: How long will my order take to arrive?
A: UK orders usually arrive in 5–7 business days. US orders usually arrive in 3–6 business days. Australian orders usually arrive in 2–12 business days depending on location. Times may vary.
Q: Will I get tracking?
A: Absolutely. Every order includes a tracking link as soon as it’s dispatched.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, contact us quickly and we’ll update the address for you.

Returns & Exchanges

Q: What’s your return policy?
A: Because all items are made to order, we don’t accept returns or exchanges unless the product arrives damaged, defective, or misprinted.
Q: Can I swap sizes or colours?
A: We can’t exchange for size or colour since each item is custom printed. Please check the size guide before ordering.
Q: My item arrived faulty or incorrect — what now?
A: If your order arrives damaged or with a print error, contact us within 30 days with photos and we’ll replace it free of charge.

Sizing & Fit

Q: Are your T-shirts unisex?
A: Yes — our classic unisex tees are designed for everyone.
Q: Do you offer extended sizes?
A: Most products come in a wide size range. Check the product page for options.
Q: How do your hoodies fit?
A: True to size. Prefer a roomier feel? Many customers go one size up.

Products & Themes

Q: What kind of designs do you make?
A: Horror, occult, cryptid, witchcraft, gothic, and parody — from Mothman and haunted folklore to witch sigils, twisted retro humour, and horror-parody artwork.
Q: Do you really cover cryptids?
A: Yes. Our Cryptid Collection features favourites like Mothman, Fresno Nightcrawlers, Jersey Devil, Yowie, and more.
Q: Do you use witchcraft and occult symbols?
A: We do. Our Occult Collection includes pentagrams, sigils, witch marks, and mystical artwork for modern witches and occult fans.
Q: What about parody designs?
A: Absolutely — we reimagine retro art, monster cereals, and pop culture with a twisted horror spin.

Gifting & Occasions

Q: Are your pieces good gifts?
A: Definitely. Perfect for horror fans, goths, witches, cryptid hunters, and anyone who lives for the darker aesthetic.
Q: Do you sell gift cards?
A: Yes — digital gift cards are available so they can choose their favourite design.
Q: Are your T-shirts good for Halloween?
A: Built for spooky season and beyond. Our Halloween picks are party-ready all year.
Q: Do people wear your stuff to conventions and festivals?
A: All the time — horror cons, gothic gatherings, occult events, and alternative festivals.

Care & Quality

Q: How should I wash my T-shirt?
A: Turn inside out, wash cold with similar colours, and hang dry to keep it looking fresh.
Q: Hoodie care tips?
A: Wash cold and air dry. Avoid high heat to protect the print.
Q: Will the print fade?
A: With proper care, your Strange & Twisted Apparel stays bold and eerie for a long time.

Orders & Payments

Q: Which payments do you accept?
A: PayPal, Klarna, Apple Pay, Google Pay, Visa, Mastercard, and more.
Q: Can I pay in instalments with Klarna?
A: Yes — Klarna is available at checkout in supported regions.
Q: Can I cancel or change my order?
A: If production hasn’t started, we can usually cancel or update your order. Contact us quickly with your order number.

Limited Editions & New Releases

Q: Do you do limited editions?
A: Yes — seasonal drops, premium hoodies, and special front-and-back print releases.
Q: Do sold-out designs return?
A: Core designs are restocked; limited editions may never return once they’re gone.
Q: Where can I see new drops first?
A: Keep an eye on the homepage, join our mailing list, or follow us on social for early access.