FAQs

Strange & Twisted Apparel – FAQs

Q: What countries do you ship to?: A: We currently ship to the United Kingdom (UK), the United States (US), Canada (CAN), New Zealand (NZ), Australia (AUS), And all countries in the European Union (EU) (Excluding Cyprus).
Q: How long will my order take to arrive?: A: Average delivery time is 4 to 7 business days depending on your location. For EU destinations, estimated delivery is 5 to 10 business days. Delivery times are estimates, not guarantees.
Q: Will I get tracking?: A: Absolutely. Every order includes a tracking link as soon as it’s dispatched.
Q: Can I change my shipping address after placing an order?: A: If your order hasn’t been printed or shipped yet, contact us quickly and we’ll update the address for you.

Q: What’s your return policy?: A: We offer a 30 day return window from the date of delivery for both defective and non-defective items. Please see our Returns and Refund Policy for full conditions and instructions.

Q: Are your T-shirts unisex?: A: Yes, our classic unisex tees are designed for everyone.
Q: Do you offer extended sizes?: A: Most products come in a wide size range. Check the product page for options.
Q: How do your hoodies fit?: A: True to size. Prefer a roomier feel? Many customers go one size up.

Q: What kind of designs do you make?: A: Horror, occult, cryptid, witchcraft, gothic, and parody, from Mothman, Bigfoot and haunted folklore to witch sigils, twisted retro humour, and horror-parody artwork.
Q: Do you really cover cryptids?: A: Yes. Our Cryptid Collection features favourites like Mothman, The Wendigo, Sasquatch, Fresno Nightcrawlers, Jersey Devil, Yowie, and more.
Q: Do you use witchcraft and occult symbols?: A: We do. Our Occult Collection includes Wiccan symbols, pentagrams, sigils, witch marks, and mystical artwork for modern witches and occult fans.
Q: What about parody designs?: A: Absolutely, we reimagine retro art, monster cereals, and pop culture with a twisted horror spin.

Q: Are your pieces good gifts?: A: Definitely. Perfect for horror fans, goths, witches, cryptid hunters, and anyone who lives for the darker aesthetic. People often purchase our products as gifts for birthdays and special occasions.
Q: Do you sell gift cards?: A: Yes upon request, digital gift cards are available so they can choose their favourite design.
Q: Are your T-shirts good for Halloween?: A: Yes, Built for spooky season and beyond. Our Halloween picks are party-ready all year.
Q: Do people wear your products to conventions and festivals?: A: All the time, horror cons, gothic gatherings, occult events, and alternative festivals.

Q: How should I wash my T-shirt?: A: Turn inside out, wash cold with similar colours, and hang dry to keep it looking fresh. Care instructions are provided on the product pages.
Q: Hoodie care tips?: A: Wash cold and air dry. Avoid high heat to protect the print. Care instructions are provided on the product pages.
Q: Will the print fade?: A: With proper care, your Strange & Twisted Apparel stays bold and eerie for a long time.

Q: Which payments do you accept?: A: PayPal, Klarna, Apple Pay, Google Pay, Visa, Mastercard, and more. Our checkouts are secure and customers can buy with confidence.
Q: Can I pay in instalments with Klarna?: A: Yes, Klarna is available at checkout in supported regions.
Q: Can I cancel or change my order?: A: If production hasn’t started, we can usually cancel or update your order. Contact us quickly with your order number.

Q: Do you do limited editions?: A: Yes, seasonal drops, premium hoodies, special tank tops and special front-and-back print releases. Keep an eye out for our exclusive drops.
Q: Do sold-out designs return?: A: Core designs are restocked; limited editions may never return once they’re gone.
Q: Where can I see new drops first?: A: Keep an eye on the homepage, join our mailing list, or follow us on social for early access.