Question 1

Do you ship outside the UK?

Accepted Answer

Yes. We currently ship to the United Kingdom, the United States, and Australia.

Question 2

How long will my order take to arrive?

Accepted Answer

UK orders usually arrive in 5–7 business days. US orders usually arrive in 3–6 business days. Australian orders usually arrive in 2–12 business days depending on location. Times may vary.

Question 3

Will I get tracking?

Accepted Answer

Absolutely. Every order includes a tracking link as soon as it’s dispatched.

Question 4

Can I change my shipping address after placing an order?

Accepted Answer

If your order hasn’t shipped yet, contact us quickly and we’ll update the address for you.

Question 5

What’s your return policy?

Accepted Answer

Because all items are made to order, we don’t accept returns or exchanges unless the product arrives damaged, defective, or misprinted.

Question 6

Can I swap sizes or colours?

Accepted Answer

We can’t exchange for size or colour since each item is custom printed. Please check the size guide before ordering.

Question 7

My item arrived faulty or incorrect — what now?

Accepted Answer

If your order arrives damaged or with a print error, contact us within 30 days with photos and we’ll replace it free of charge.

Question 8

Are your T-shirts unisex?

Accepted Answer

Yes — our classic unisex tees are designed for everyone.

Question 9

Do you offer extended sizes?

Accepted Answer

Most products come in a wide size range. Check the product page for options.

Question 10

How do your hoodies fit?

Accepted Answer

True to size. Prefer a roomier feel? Many customers go one size up.

Question 11

What kind of designs do you make?

Accepted Answer

Horror, occult, cryptid, witchcraft, gothic, and parody — from Mothman and haunted folklore to witch sigils, twisted retro humour, and horror-parody artwork.

Question 12

Do you really cover cryptids?

Accepted Answer

Yes. Our Cryptid Collection features favourites like Mothman, Fresno Nightcrawlers, Jersey Devil, Yowie, and more.

Question 13

Do you use witchcraft and occult symbols?

Accepted Answer

We do. Our Occult Collection includes pentagrams, sigils, witch marks, and mystical artwork for modern witches and occult fans.

Question 14

What about parody designs?

Accepted Answer

Absolutely — we reimagine retro art, monster cereals, and pop culture with a twisted horror spin.

Question 15

Are your pieces good gifts?

Accepted Answer

Definitely. Perfect for horror fans, goths, witches, cryptid hunters, and anyone who lives for the darker aesthetic.

Question 16

Do you sell gift cards?

Accepted Answer

Yes — digital gift cards are available so they can choose their favourite design.

Question 17

Are your T-shirts good for Halloween?

Accepted Answer

Built for spooky season and beyond. Our Halloween picks are party-ready all year.

Question 18

Do people wear your stuff to conventions and festivals?

Accepted Answer

All the time — horror cons, gothic gatherings, occult events, and alternative festivals.

Question 19

How should I wash my T-shirt?

Accepted Answer

Turn inside out, wash cold with similar colours, and hang dry to keep it looking fresh.

Question 20

Hoodie care tips?

Accepted Answer

Wash cold and air dry. Avoid high heat to protect the print.

Question 21

Will the print fade?

Accepted Answer

With proper care, your Strange & Twisted Apparel stays bold and eerie for a long time.

Question 22

Which payments do you accept?

Accepted Answer

PayPal, Klarna, Apple Pay, Google Pay, Visa, Mastercard, and more.

Question 23

Can I pay in instalments with Klarna?

Accepted Answer

Yes — Klarna is available at checkout in supported regions.

Question 24

Can I cancel or change my order?

Accepted Answer

If production hasn’t started, we can usually cancel or update your order. Contact us quickly with your order number.

Question 25

Do you do limited editions?

Accepted Answer

Yes — seasonal drops, premium hoodies, and special front-and-back print releases.

Question 26

Do sold-out designs return?

Accepted Answer

Core designs are restocked; limited editions may never return once they’re gone.

Question 27

Where can I see new drops first?

Accepted Answer

Keep an eye on the homepage, join our mailing list, or follow us on social for early access.

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